If you are running into trouble merging claims this article will provide some of the common reasons you could hit a snag. At any time, don't hesitate to reach out for help!
The matching claim is not showing up in the merge claims dialog
The most common cause of this problem is that the claim creation dates are more than 2 months apart from each other and therefore cannot be merged on the client-side. If that is the case simply contact us at firstname.lastname@example.org for help.
Your claim has multiple structures.
Claims usually have a single structure (e.g. house, apartment, building, etc) but in certain scenarios users will choose to create a claim with multiple structures either to separate multiple buildings (e.g. stand-alone garage vs. the house) or to handle a division of tasks (e.g. mitigation vs. contents vs. rebuild). The merge claims feature within Encircle doesn't handle multiple structure claims so you need to reach out for help to get us to merge it for you.