Why am I being charged to access a claim that was shared with me?

Encircle users are encouraged to share files with adjusters, appraisers, and a number of other professionals participating in the claim or inspection process. As such, it’s important to know that Encircle charges each organization for access to the file, as everyone gets value from using Encircle to contribute to it.

Accepting a file shared to you from a user outside of your organization will incur our standard per-file charge (with the exception of shares accepted during the free trial period). The party on the receiving end of the share will be notified via email that accepting the share will incur this charge. Users shared on the file will also see the assignment show up in their inbox and will be prompted to confirm acceptance of the share before being charged (see sample messages below).

For any further questions or concerns, feel free to reach out to us at support@encircleapp.com




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